Eaton Corporation Sales Support Representative in Syracuse, New York
Eaton’s Lighting Division is currently seeking a Sales Support Representative to join our team. This position is based at our Syracuse, NY facility.
The Sales Support Representative will be responsible for managing all pre-sales activity for a defined region, acting as the main point of contact for Business Development Managers, agents, project stakeholders, and customers. In this role, you will ensure seamless transition from pre-sales to post sales activity by leading the project hand-off process..
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
In this function you will:
Communicate with agents and customers on luminaire selection, lighting requirements, electrical systems, recommending fixtures and controls to customer and/or outside sales based off project specifications and requirements.
Coordinate receipt of all information for the preparation of final quotation submittal, ensuring consistent, competitive and profitable pricing.
Identify prospective customers and create new opportunities with our Business Development Managers.
Grow existing accounts by means of cross-selling, up-selling, add-on sales and proactively recommending items needed by customers to increase customer satisfaction and overall project profitability.
Collaborate with sales and product managers during project hand-off meetings to ensure seamless transition and execution.
Prepare project hand-off files including controls form, photometric/installation drawings, SAP orders, project transfer forms, and RFPs.
Act as Ephesus Lighting point of contact and subject matter expert for SAP order entry.
Follow up with Sustaining Engineering, Supply Chain, Inside Sales, Product Marketing and Project Management to help ensure accurate and timely procurement of our products.
Work with test engineering and quality to provide product test results necessary to ensure reliability in the field to accommodate any incoming unconventional project specifications.
Maintain a strong technical understanding of all Ephesus Sports Lighting products and programs and how they relate to our customers and industry standards customer, providing excellent technical and product support.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Required (Basic) Qualifications:
High School Diploma or GED from an accredited institution
Minimum of two (2) years’ experience in sales or customer support
Minimum of two (2) years’ experience with Microsoft Office (i.e. Word, Excel, PowerPoint)
Relocation assistance is not available for this position. Only candidates currently located within a 50 mile radius of Syracuse, NY, will be considered.
Must be legally authorized to work in the United States without company sponsorship
No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Syracuse, NY will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.
Bachelor’s Degree in Business Management or Marketing from an accredited institution
Minimum of five (5) years’ experience in sales or customer support
Experience using SAP
Experience working with cross-functional teams
Experience with lighting controls, luminaire, and/or electrical products
Project management experience
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – US/Puerto Rico
Organization: EPG LD Lighting Division
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.