Eaton Corporation EMEA Central Services Operations Manager in Slough, United Kingdom
SOUTH EAST ENGLAND IDEALLY; MAIN LOCATIONS IN THE UK, FRANCE, THE NETHERLANDS OR GERMANY MAY ALSO BE CONSIDERED
We have created this brand new and exciting role within our EMEA Services team. Reporting to the Services Director, your main responsibilities will be to develop and lead the improvement roadmap on processes and tools related to Service Operations, and to provide operational support to key customers cross countries, with the Datacentre segment as primary focus. We are looking for a professional who would benefit from international experience within Service Operations, and who would have solid knowledge of Power Quality and the main systems we manufacture within our Division. You will be expected to travel between 30% to 40% of your time.
Develop the process foundation for Service Operations across EMEA enabling growth through scalability, centralization, productivity and synergies
Coordinate EMEA related operations topics (from first point of contact to follow-up and closure)
Develop standard framework to manage EMEA customers’ accounts
Consolidate, and review country KPIs and follow-up related action plan
Lead cross-functional teams to deliver process improvement through scale, reusability, data quality and achieve world class benchmark in service: a) Standardize, clean-up and leverage install base management ; b) Increase FSE and back office productivity ; c) Increase proactive selling on install base ; d) Enhance the EMEA technical support processes in close collaboration with Countries & Bus
Align planning of FSE resource investment across EMEA / make or buy decisions
Analyse, control on Manufacturing margin and drive the improvement
Control and improve the spare parts logistic network with internal support
Facilitate, train and coach team members on process Improvement methodologies (Lean etc)
Support Services systems and tools’ implementation for standardization, scalability, improvements
Evaluate end-to-end process capability and business needs and identify opportunities for improvement that enable specific business metric targets
Serve as a change agent utilizing accelerated change management methodologies
Actively communicate to the EMEA service community on best practice and innovative projects
Monitor and report assigned project status informationQualifications
Successful international experience in Power Quality Service Operations management
Important notice: the successful candidate will be subject to background screening.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: Sales EMEA
Job Level: Manager
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.