Eaton Corporation Division Quality Manager, Power Quality APAC in Shanghai Shi, China
High level focus on development, maintenance and service of customers for Power Quality Division APAC. Collaborate directly with region and division quality, service operation, product and engineering functions to streamline the communication towards the customers. Manage customer quality issues as they occur, provide support and resolution; effectively settling field issues with customer satisfaction and safeguarding Eaton interest; Drive preventative measures, aggregating data from customer failures and driving improvement in the plants or with design team.
Manage customer quality issues as they occur, provide support and resolution.
Provide leadership for division product quality related activities, driving capability and reliability requirement, manage risk and problem.
Be owner of customer quality problems and/or field issues as they occur.
Make timely, data-driven and quality decisions, incorporating inputs from all functions, taking impartial and objective stand, to solve field issues, making both the customer satisfaction and Eaton interest as priorities.
Drive preventative measures, aggregating data from customer failures and driving improvement in the plants or with design team
Be responsible for statistical analysis leading to root cause findings, as well as field issue solving activities (technical and commercial), liaising and aligning with all related functions (quality, service, engineering, product line management, Sales & Marketing), for Asia Pacific customers in timely and effectively manner, driving for meeting and exceeding Customer expectations.
Customer relationship build up and enhancement, regular listen the Voice of Customer, regular customer visit and communication, lead and coordinate customer satisfaction issue between Eaton & Customers;
Be responsible for product quality improvement enhancement with proactive and systematic corrective e action plans and achieving Key Performance Indicators (KPIs) such as Field Failure Reduction, and overall Customer Satisfaction:
1) Interact across departments to enhance product quality
2) Analyze customer specific requirements for reliability and reliability methods and make suggestions for improving product reliability and provide reports for internal and external parties
3) Participate in customer calls/discussions and provide appropriate expertise on reliability
4) Customer escapes prevention; increasing productivity by implementing plans and actions to reduce costs of poor quality; achieving product reliability enhancement associated with process capability and design-related corrective actions;
5) Be owner of Field Service Bulletin (FSB) process, maintain FSB system with regular tracking and systemic action follow up.
6) Engage other functions to support product reliability initiative deployment. Regularly evaluate the progress and effectiveness of key initiatives, and make course corrections as business conditions and customer / stakeholder expectations evolve.
QualificationsA. Must have a minimum of 10-year experience in related product technical requirements, quality experience is preferred.
B. Must have a minimum of 5-year experience of in field problem solving or service experience
C. Candidate must have a Bachelor’s degree in Electronic Engineering.
D. Analytical, problem solving skills,
E. Synthetic capability and professional write up skills
F. Financial and P&L acumen
G. Customer orientation
H. Result driven
I. Leadership and management skills
J. Negotiation and communication skills
K. Interpersonal skills and capability of influencing
L. Team work spirit
M. Good written and verbal Chinese and English
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: PQD Power Quality Division APAC
Job Level: Manager
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.