Eaton Corporation Customer Support Engineer in Reynosa, Mexico
Responsible for providing support to the America’s Region plants with the customer and quality related issues. Perform regular visits to the customer and maintain communication to address any concerns.
Support the plants with problem solving mythologies to help them to find root cause and implement irreversible corrective actions that will drive improvements to the customer performance.
A. Provides initial and full support for customer quality issues to the America’s Region. Ensures that proper containment and resolution is performed and documented.
B. Coordinate with focus plants the quality initiatives to improve customer performance.
C. Visit strategic customers on a regular basis to review any quality issues and material to be returned to Eaton. Notify the plants impacted and help coordinate corrective actions.
D. Support the America’s Region on the analysis of claims and develop strategies for the reduction of Warranty claims.
E. Support Operations in problem solving in which advance statistical techniques are required
F. Advice Business, Regional, OpEx and/or Quality Leadership on critical quality issues: 1) assisting improvement teams in the identification of improvement opportunities; 2) assist in the identification of team leaders for each improvement opportunity; and 3) support all resources and teams in developing improvement opportunities in order to achieve expected business results.
G. Recommend, develop and implement, together with the global Six Sigma core team, future improvements of the Eaton Lean Six Sigma program (ELSS) and policies.
H. Support in the selection, recommendation and preparation of Green Belt candidates that will join the ELSS program and support their approval by plant and/or regional business leaders.
I. Develop a Culture of structured problem solving within the Region by providing training and taking a hands on approach.
J. Deliver cost savings / improvements results associated to Six Sigma Projects
K. Support achievement of key operational metrics through statistical analysis and problem solving tools
L. Assist on field investigations at customer sites in which advance problem solving methodologies could be used.
M. Support and/or participate on Continuous Improvement Activities such as: Kaizen, Ideas Programs, cost out and/or demonstrate improvements in goals year over year in our processes or practices aligned to achieve or business goals and/objectives.
• Engineering Degree
• 7 years of experience in similar position
• Certified Six Sigma Black Belt or Master Black Belt required
• Red X Journeyman or Master
• Bilingual English/Spanish
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
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Region: Latin America
Organization: HYD Hydraulics Group
Job Level: Team Leader/Supervisor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.