Eaton Corporation Senior Analyst - Oracle CPQ in Pune, India

Eaton is a power management company with 2016 sales of $19.7 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.

Eaton India Information Technology Center (EITC) is focused on the key objective of creating value for Eaton’s Enterprise IT needs and contributes to key strategic objectives by leveraging the talent base in global and regional initiatives that improve Eaton’s competitive advantage, standardization and drive cost out. EITC provides an environment and opportunity to accelerate individual careers in a challenging environment that provides exposure to a world class Information Technology footprint. Employees at EITC are currently part of a globally diverse team of IT professionals who own and deliver solutions to our internal and external customers through capabilities in areas such as ERP, Engineering, Customer Facing Solutions, Business Intelligence, Architecture, Integration, Infrastructure, QA, Application development, Project Management, Security and Compliance etc.

At EITC, we are currently looking for experienced IT professionals to join ADQS Front End Support team as an Individual Contributor with specializations in Oracle CPQ For more information, visit www.eaton.com

As Senior Analyst, you should manage and govern software application support and development for Oracle CPQ. Listed below are the Primary functions that this position is responsible for .

  • As Sr. Analyst, you will participates in all phases of the project lifecycle and consistently delivers business value to our customers, provides technical leadership and assumes overall accountability assigned deliverables

  • You will be responsible for end to end delivery of assigned tasks, modules involving, Requirements, Analysis, Design, and Development, testing, implementation and post production support.

  • You would ensure that the deliverables meet the desired customer/stakeholder requirements & expectations, quality commitments, delivery schedules, company process and technology considerations. You should set best practices, approach and direction for the technical aspects, for the team

  • Provide day-to-day support, predominantly Medium to High complexity incidents, that are disrupting normal business operation in a timely manner, to ensure timely, reliable, cost effective service to Eaton employees and customers.

  • Executes enhancement requests and new requirements using standard Eaton request fulfillment process( Medium to High complexity enhancement requests).

  • Identify and analyze top trends, suggest automations, alternatives to reduce trends/incidents.

  • Helps troubleshoot complex production problems and implements the proper fix.

  • Suggests and builds re-usable components (High complexity).

  • Routinely provide insights into trends and patterns. Reports trends / suggests long term improvements.

  • Works proactively for improving BSC metrics and customer satisfaction.

  • Identify and analyze problems, suggest and recommend alternatives, implement fix to reduce problems/incidents, using various techniques like 8D, RCA etc.

  • Performs preventative maintenance. Identifies areas where improvements can be made to prevent future production problems and implements the solution before the problem occurs.

  • Utilizes monitoring tools and pro-active monitoring practices to ensure system availability, stability , and performance. e.g. ERROR Log tables.

  • Detects patterns in symptoms and identifies long-term, permanent resolution

  • Drive and promote ITSM best practices

  • Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking leadership to ensure no customer impact.

  • Serves as the primary end user contact point for related Support activities and customer escalations. Serves as escalation point for team, for High complexity issues.

  • Responds to and resolves technical questions and service requests (High complexity)from the User Community.

  • Works closely with other IT support groups and impacted customers for effective resolution and testing of fixes for production support issues, Build rapport with concerned stakeholders.

  • Reporting and Metrics – define and ,build , monitor, refine reports, metrics, and dashboards.

  • Meet BSC Support Metrics. Meet/Exceed CSAT score.

  • Documents and create knowledge repository which will helps in providing quick resolution of tickets.

  • Mentor team members as appropriate (Simple to medium complexity).

  • Manage CRs (raise, represent in CAB, execute, close etc.Ensure metrics fulfilment related to Change Management e.g. Change Data Health, Change:Emergency etc.).

  • Assists in governance process.

  • Collaborate effectively with other IT teams to resolve high services and application issues.

Qualifications

  • Basic understanding of some of Eaton key application(s) and/or IT Infrastructure.

  • Basic understanding of integration and impact points of involved systems for a division and/or region or function.

  • Strong understanding of business operations, functionalities in general.

  • Strong understanding on applications and solutions, including integrations in terms of Eaton business and Enterprise IT Strategic fit, understand application road map.

  • Has excellent analytical and debugging skills.

  • Strong experience and can execute independently on multiple technical modules)

  • Strong technical analysis and design skills

  • Strong understanding on Software Development Life Cycle and Agile methodologies. Must have strong knowledge of Configuration Management

  • Good understanding of ITSM processes ( Incident Management, Problem Management, Request Fulfillment, Release management and Change Management processes ).

  • Good analytical skills and debugging skills, business process knowledge

  • Must have a strong focus on UX/CX including Styling, jquery, CSS and Bootstrap.

  • Ability to work within a virtual team environment, while managing multiple milestones and activities.

  • A Bachelor’s degree with minimum 3 to 5 years relevant hands on experience in design, development and support of Oracle CPQ

  • Ability to work and lead collaboratively. Strong written and oral communications skills.

  • Understands IT application infrastructure and security technologies.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: Relocation from within hiring country only

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.