Eaton Corporation Associate Customer Service Representative in Pune, India

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

Sales and Marketing Center (SMC) partners with multiple Eaton businesses across different geographies to deliver incremental value and drive growth by providing best in class solutions and practices through its five integral CoEs - Sales Analytics & Market Research [SAMR], Creative CoE, Customer Services [CS], Master Data Management [MDM] and Pricing CoE. SMC provides diverse opportunities and platform to accelerate individual careers in a challenging environment through exposure to different global and regional sales and marketing initiatives. SMC fosters an inclusive environment by reinforcing behaviors that recognize, value and leverage talent capabilities which helps to drive innovation & contribute to Eaton’s business growth.

Essential Function:

  • Receives, reviews and completes selected Purchase Orders (PO) and Purchase Order modifications in the various Hydraulics ERP systems by following the processes defined and tools provided

  • Will be responsible for processing PO’s for direct material.

  • Expedites orders to prevent customer line downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner.

  • Provides product information or leverages internal resources to fulfill requests.

  • Update SO’s to reflect date of corresponding PO’s for indent sales orders.

  • Proves to be highly accurate, reliable and timely on activities delegated by the Sites.

  • Maintains accurate and organized order files, order acknowledgments.

  • Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests

  • Should have good command over systems with a good typing speed

  • Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving.

  • Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds stakeholder relationships.

  • Should have experience of working in rotational or fixed night shifts.

Qualifications

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

Sales and Marketing Center (SMC) partners with multiple Eaton businesses across different geographies to deliver incremental value and drive growth by providing best in class solutions and practices through its five integral CoEs - Sales Analytics & Market Research [SAMR], Creative CoE, Customer Services [CS], Master Data Management [MDM] and Pricing CoE. SMC provides diverse opportunities and platform to accelerate individual careers in a challenging environment through exposure to different global and regional sales and marketing initiatives. SMC fosters an inclusive environment by reinforcing behaviors that recognize, value and leverage talent capabilities which helps to drive innovation & contribute to Eaton’s business growth.

Specialized Knowledge:

  • Bachelor’s degree

  • Understanding of Eaton business processes & systems

  • Data entry skills, including proofreading

  • Team-oriented problem solving skills and corrective action methodology

  • Negotiation and conflict management skills; professional presence

  • Out-of-the-box thinking

  • MS Word, Excel, order management (including MFG/PRO & Pharos) software programs

  • Phone skills and customer communication skills

  • Organization and time management skills

  • Mathematical skills

  • Reasoning ability

  • Problem Solving Skills

  • Understanding of Eaton Business Excellence Award (EBEA) requirements

  • Strong verbal and written communication skills including the ability to make presentations to groups of various sizes and levels of authority within the organization.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Marketing

Region: Asia Pacific

Organization: Corporate Sector

Job Level: Entry Level

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.