Eaton Corporation Customer Experience Representative in Galesburg, Michigan

The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.

  • Competent in explaining and troubleshooting mechanical and electrical systems

  • Demonstrated ability to convey complex problems in an easy to understand manner

  • Assist in developing and delivering technical and troubleshooting curriculum to a wide audience

  • Competent in general truck component knowledge, assembly/disassembly procedures.

  • Capable of interacting professionally with customers, even in challenging situations.

  • Excellent verbal, written, interpersonal and presentation skills

  • Proficient computer skills, including but not limited to MS office applications.

  • Ability to interpret basic signal trace data (CAN, SAE protocols) using MS Excel or similar system

  • Demonstrated attention to detail and organizational skills required

  • Ability to negotiate

  • Excellent organizational and time management skills

  • Ability to work flexible hours and possible weekends

Qualifications

Basic Qualifications

  • High School Diploma or GED equivalent required

  • Minimum of 2 years’ experience in automotive, truck, heavy equipment, other mechanical/electrical environments, or vehicle industry.

  • Must be legally authorized to work in the US without company sponsorship.

Preferred Qualifications

  • Bachelor's degree or commitment to continuing education to pursue bachelor's degree

  • 5 years’ experience in automotive, truck, heavy equipment, or other mechanical/electrical applications or environments

  • 5 years of customer service experience

  • Basic knowledge/familiarity of dealership/repair facility operations

  • Basic knowledge/familiarity of transmission or gear train operation

  • Basic knowledge/familiarity in troubleshooting electrical systems containing sensors and actuators

  • Basic knowledge/familiarity with electronic troubleshooting methods, tools and standards such as CAN

  • Basic knowledge/familiarity with Roadranger products or comparable products

  • Ability to work well in a team environment

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico

Organization: VEH Vehicle Group

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.