Eaton Corporation Order Management Specialist (English Speaker) in Budapest, Hungary
Eaton's Electrical sector has an opening for:
Order Management Specialist (English Speaker)
The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to internal and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures and tactics.
Drive customer loyalty through increased productivity, improved value and through a high performance culture.
Able to provide both in country and cross border support as needed.
Act as a point of reference for customers for all types of commercial requests: solve complex, high impact problems.
Advocate for the customer inside of Eaton
Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
Native or close to native English capabilities
Minimum 2-3 years of (preferably electrical industry) customer service experience
Drive for results and collaborative style.
Excellent Communication and Interpersonal Skills (Written and Verbal).
Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.
Teamwork, networking and continuous learning skills.
Adapting change and process improvements.
Good organizational and computer skills required to manage and organize high volume and diverse transactions.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: ES EMEA Region
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.