Eaton Corporation EOEM Account Engineer in Arden, North Carolina
Eaton Corporation’s North America Electrical Sales Division, located in Arden, NC has an immediate opening for an EOEM Account Engineer.
The EOEM Account Engineer role provides pre and post-sale technical support for Eaton Electrical Group’s EOEM sales force, and EOEM customers.
Examples of tasks include: Perform sales quotations, technical assistance, and order Management utilizing electronic tools (i.e. Bid Manager, CRM Software, Vista, Enovia, Word, Excel, Powerpoint, etc) to provide technical support to EOEM customers. This includes providing an extensive range of seasoned and professional interpretation of complex customer drawings and specs. Develop close working relationships with EOEM field sales, plants, and customers. Serve as liaison/advocate with marketing, plants, and product lines. Establish, develop, and nurture customer relationships to strengthen partnerships and achieve long term objectives.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you.
You will assist customer and field sales personnel in interpreting customer’s specifications
You will need to have a strong ability to read and interpret a broad range of electrical low voltage and medium voltage single line and three line drawings, wiring diagrams, technical specifications and commercial documents in order to provide complete quotations
You will provide pre-sale application and technical support by analyzing and recommending solutions to meet customers’ needs
You will maintain customer service levels with phone & emails, (phone statistics such as availability, customer satisfaction, dollars quoted/won/loss, etc.)
You will resolve customer concerns/issues over the phone and arrive at a solution or root cause as well as resolve post-shipment issues
You will preview and provide feedback on product literature developed by product line
You will make recommendations for product enhancements and offerings
You will proactively communicate customer needs to the product lines
You will provide support for daily inquiries from customers, field sales and marketing
You will serve on special teams and projects to enhance performance levels
You will provide internal and external customer training on products, processes, and resources as appropriate
You will support and train outsourcing of identified activities to Eaton business partners
You will provide back-up for team members (Knowledge of multiple customer requirements)
You will document activities and customer/field communications through CRM
You will coordinate pricing options and help sales/customer to arrive at resolution
You will be involved with utilizing and adding to Sharepoint
You will manage projects pertaining to specific customers
You will manage profitability of orders
You will generate and contribute to best practices. Document and communicate best practices within team and/or site
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
BS/BA degree from an accredited institution required
Legally authorized to work in the United States without company sponsorship
Minimum 3 (three) years of experience in technical support or project management
This position does require relocation and the candidate must be able to relocate within a 50 mile radius of Arden, NC
BS/BA degree in industrial, mechanical, or electrical engineering preferred
Familiar with and comfortable using Eaton’s Customer relationship management (CRM) software.
Low voltage, medium voltage components and assemblies.
Electrical Standards (NEC, UL, NEMA, IEC, CE, CSA, etc.)
Typical customer specifications, electrical and mechanical drawings,
Working knowledge of legacy products
Familiarity with competitors product offerings
Exceptional organizational skills required for managing and organizing high volume of transactions (orders, specifications, drawings, technical issues, documentation, and emails.)
Demonstrate high proficiency in effectively supporting complex orders.
Develop, maintain, and grow relationships with internal and external customers and sales engineers.
Candidate must have excellent communication, organization, and computer skills in addition to a strong work ethic, flexibility, and a desire to actively contribute to the group’s success.
Must have strong skills with Bid Manager
Ability to prioritize multiple tasks
Strong product knowledge and professional presence.
Occasional travel to plants and customer sites required in order to effectively interface with NAS and customers, and to participate in company-related projects, activities, or other job related assignments. This to include customer witness tests, inspections, and approval meetings/visits.
Strong understanding of the engineering technologies of Eaton’s electrical product offerings at the component and assembly levels.
Attention to detail in all aspects of product configuration and pricing disciplines using pricing tools.
Ability to identify, assess, and price for risk associated with large orders.
Strong knowledge of competitor capabilities, market conditions, and market channels. Be able to share customer intelligence.
Ability to communicate effectively with customers, third party vendors, and Eaton personnel at all management, professional, and technical levels.
Interacts with outsourced suppliers to help meet customer expectations.
Provide technical support for warranty issues. Engage all parties until warranty is resolved.
Provide training and mentoring to peers.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – US/Puerto Rico
Organization: MCO Marketing Commercial Operations
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within United States and / or Puerto Rico
Travel: Yes, 10 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.