Eaton Corporation Service Sales Manager in AE-City, United Arab Emirates
Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E
As Service Sales Manager, you will maintain and develop service sales business in the defined area for the electrical systems products, will have a monitoring and coordinating brief for other products. This role will contribute to the sales objectives and sales plans within the ME region. Furthermore the role identifies and communicates proposed scope of work to the service organization to ensure maintenance support and technical service to existing and new customers. The role includes the commitment to develop and maintain tools to create synergies and increase the effectiveness and productivity of the service operations activities across the ME region, whilst applying the Eaton standard work practices as defined by EBS and driving Eaton’s Zero Safety Culture. The Service Sales Manager reports directly to the Regional ESS Sales Leader and is based in Dubai, UAE.
Your main duties :
List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.
Develops and drives the ME Service Strategic Plan to ensure growth and sustained profitability in line with Eaton’s coverall Strategic Goals. Achieves/exceeds annual targets as set in Profit Plan and APEX.
Manages large key accounts, tracking of customer and market/technical developments and detects business opportunities (utilize the install base). Understands major competitor’s tactics, organization, distribution, strategy and pricing.
Works to put in place long term agreements with target accounts focused on O&G accounts. This to cover installation services, planned maintenance, call out services, spare parts management and engineering services.
Supervision of quotations, orders and service contract management. Deals with customer disputes, complaints and quotes professionally. Report out financials
Supervision and follow up of correct and timely commissioning and repair / maintenance services, of Power distribution systems
Internal and external communication and reporting. Conducts regular team meetings in order to update employees about work in progress and results and to enhance teamwork and motivation.
Creates synergies and increases the effectiveness and productivity of the combined sales and service teams. Efficient planning of resources. Manages and optimizes work processes, identifies and develops possibilities for future growth and bringing them to the attention of the relevant team.
Ensures that the highest level of safety standards are implemented and aligned with MESH; Eaton’s Zero Incident Safety Culture as well as National guidelines, procedures and certificates (VCA, BA4-5,…)
Initiates and drives process improvement actions based on regular on-going evaluation of performance results. Champions change, with a positive, cooperative etc. work attitude, implement appropriate training for Eaton personnel and customers.
Represents Eaton at senior levels within the industry to enhance our profile as a total solutions provider.
Develop and manage the end-user, in the ME region.
Participates actively in the EMEA Service Managers team
Manage the sales performance functionally and directly with the Quote and Order management team
What we are looking for:
Graduate or equivalent, preferably with 5-10 years’ experience as O&G sales / service manager
Preferably: graduated as an engineer, experience in a service environment with electrical equipment
Commercial skills, relationships builder, customer focus
Proven experience of managing a team of sales engineers
Managerial skills: team leadership, change management, builds organizational capability, thinks and acts strategically
Business integrity, ethical behavior
Process improvement / project management skills
Good knowledge of standards and regulations in accordance with IEC and NEMA/ANSI.
Proficient in English language; Arabic is a bonus
Advanced MS Office Skills (Excel, Outlook, Word and PowerPoint)
Work under pressure
Initiative and positivity
What we offer:
Competitive compensation and benefits package
Permanent contract in fast growing global company
Excellent working environment – safety and ethic are really important for us
Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: Middle East
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.