Eaton Corporation Field Service Engineer in Taipei City, Taiwan
Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7), and provide services quote when required.
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height.
Responsible for timely, professional, accurate and service oriented response to all technical service enquires.
Identify and isolate equipment start-up malfunctions and takes corrective action.
On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities.
Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.
Prepares service log and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally.
Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules.
Bachelor’s Degree in Electrical Engineering.
Minimum 3 years of field experience in service or testing.
Excellent interpersonal and communication skills.
Understanding of selling techniques and Eaton’s capabilities.
Possess knowledge of products, markets channels and associated applications.
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: Asia Pacific
Organization: EA East Asia
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.