Eaton's Engineering Service & Systems division has an opening for a Field Service Technician located in St. Louis, MO.
Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our engineers are knowledgeable about today’s cutting edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.
The Field Service Technician will provide field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.
A. Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others. B. Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation. C. Become computer efficient using laptops provided and mastering all required software. D. Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls. E. Field Service Engineer must have the availability to work evening and weekend hours. Frequent U.S. travel will be required by automobile within the district territory and possibly by air plane to support other domestic districts. Occasional international travel is possible to support global customers. The Field Service Engineer must be available to be on-call and respond to customer emergencies. Frequent overnights, up to 50% of the time are common. The Field Service Engineer will possess or be able to obtain a valid drivers license. F. Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction. G. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
The PDS organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization will be in line with experience and skill and will reflect the relative contribution to Eaton's success.
Eaton is a diversified power management company providing energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power. With 2012 sales of $16.3 billion, Eaton is a global technology leader in electrical products, systems and services for power quality, distribution and control, power transmission, lighting and wiring products; hydraulics components, systems and services for industrial and mobile equipment; aerospace fuel, hydraulics and pneumatic systems for commercial and military use; and truck and automotive drivetrain and powertrain systems for performance, fuel economy and safety. Eaton acquired Cooper Industries plc in 2012. Eaton has approximately 103,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.
*High School diploma *Minimum 3 years experience evaluating and servicing electrical distribution or control systems *Legally authorized to work in the US without company sponsorship
Ability to deliver technical solutions to customers with a high degree of professionalism.
Ability to perform conventional, less complex engineering assignments that may involve equipment or product design, testing of materials, preparation of specifications, process studies, or research investigations.
Strong communication and interpersonal skills are a must, with ability to be flexible to adjust to changing field conditions.
Ability to travel when required.
Strong computer skills
*Associates degree from an accredited institution *Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems *Experience performing power quality measurements troubleshooting, and analysis *Experience with protective relays
While performing the duties of this job the employee is regularly required to stand, walk, stoop, squat, reach to or below shoulder level, lift, carry, push, pull, and use hands to handle and feel. The employee is frequently required to climb and reach above shoulder level. The employee is regularly required to lift/carry up to 50 pounds. The employee is frequently required to push/pull up to 50 pounds. The employee is occasionally required to push/pull greater than 50 pounds with assistance.
Please note relocation is not included with this position. Only candidates within the immediate geographic area will be considered. External Job Field Service Technician–St. Louis, MO Title Field Service Technician–St. Louis, MO AutoReqId 64944BR
Business Function Engineering
Division Engineering Services & Systems
Region North America - US/Puerto Rico
Country United States
City St. Louis
Employee category Regular
Experience Minimum 3 Years Level Minimum 3 Years Travel Up to 50 percent
Relocation benefit provided? No