Eaton Corporation Master Technician - Switchgear Support in South Milwaukee, Wisconsin

Eaton’s Power Reliability Division is seeking a Master Technician- Switchgear Support to be based out of our South Milwaukee, WI facility.

Position Overview:

This position is primarily responsible for providing post-sales support from within the Switchgear Support Group for assigned products such as product troubleshooting, facilitating warranty or service involvement, and issue resolution. Performance of these duties to satisfy the customer needs regarding field product issues is imperative. In addition, this position is accountable for ensuring effective and efficient communications with all customers, participation in customer resolution activities, and assisting in the product training activities of the organization.

Essential Responsibilities:

  • Utilize the applicable Switchgear Support Group (SSG) Log Database to record and create detailed SSG Tickets describing customer issues and work with cross-functional teams to ensure customer issues are resolved and tickets are closed in a timely and accurate manner.

  • Responsible to perform troubleshooting, and testing supporting equipment analysis investigations and providing technical guidance for repairs in the field or returned to internal/external service providers as required.

  • Responsible for providing organization with information relative to trending product data from the field.

  • Maintain an in-depth knowledge of Switchgear Apparatus and associated products with continuous training.

  • Assist as requested in the organization of, or participate in, customer visits, plant tours, or customer witness testing.

  • Participate and lead customer training of Switchgear Apparatus products.

  • Participate in maintaining SSG lab and associated equipment as well as facilitate safety training for lab access.

Qualifications

Basic Qualifications:

  • Associate’s degree from an accredited institution

  • Minimum of 3 years in Manufacturing or Field Service working with electrical/mechanical equipment or Power Systems products

  • No relocation benefit is being offered for this position. Only candidates that currently reside within a 50 mile radius of the South Milwaukee, WI facility will be considered.

  • Must be authorized to work in the US without company sponsorship.

Preferred Qualifications:

  • Bachelor’s degree in a technical field from an accredited institution

  • Minimum 2 years of experience as a Service Technician

  • Experience with SAP

  • Experience in the utility industry

Position Criteria:

  • Effective problem solving skills

  • Knowledge of technical and commercial aspects of product design, manufacture, and application

  • Excellent communication skills

  • Strong interpersonal skills

  • Attention to detail

  • Ability to multi-task and quickly set priorities

  • PC application experience including MS Office products

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico

Organization: ESSG CPSD PRD Power Reliability Division

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.