Eaton Corporation Customer Service in Santa Rosa Jauregui, Mexico
Make the customer feel as a focus of our line of business, the costumer will appreciate the sensitivity in attention, feel that costumer service listen to him, which is not "one more", customer service needs provide accurate and timely information, assurance, compliance and best advice for an particular case.
• Compliance with absolute safety
• Provide Service and support for Distributors
• Actively listening to the customer
• Meet customer needs and desire
• Provide Service and support to Sales area
• Provide Support to our internal customers
• Entering orders into MFG / Pro
• Tracking customer purchase orders with warehouse and local freights
• Involve with internal costumers needs.
• Promote internal communication to make sure costumers needs are attended in the right internal area.
QualificationsReceive customer requirements
Process customer requirements in MFG
Coordination and follow-up orders from Customer Service and Warehouse
Follow up on shipments outbound
PPM’s registration and monitoring actions arising from internal and external errors.
Support to AR area and follow up customers who have credit problems and avoid bill materials
Responsible for updating our metrics (EPM)
Report monthly metric PPM’s
Make reports to support actions on OTD / PD
Tracking customer complaints
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Job: Supply Chain / Logistics
Region: Latin America
Organization: HYD Hydraulics Group
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time