Eaton Corporation Customer Support Rep - Scheduling and Dispatch in Raleigh, North Carolina

Eaton located in Raleigh, NC has an opening for a Customer Support Representative-Scheduling & Dispatch. This is an overnight shift primarily covering the hours of 10 pm – 8 am.

The Customer Support Representative-Scheduling & Dispatch, is responsible for the scheduling & dispatch of service, supporting Eaton’s Uninterruptable Power Supply (UPS) customer base. The position entails continuous interface with both internal and external customers. This position supports a 24/7 business and will be required to work a rotational weekend (Saturday & Sunday), holiday schedule and/or overnight hours as needed.

Role provides administrative support services to organizational units. Perform tasks associated with providing clerical and administrative support of 1 or more programs in sales. Complies with guidelines processes and procedures established for the programs. Executes duties of basic to moderate complexity in areas of document processing. Analyzing and summarizing data from multiple sources to compile reports. Prepare presentation and professional correspondence. Develops proactive systems to expedite the flow of office work. Operate under general supervision of program supervisor. Performs tasks exercising discretion and moderate independence.

Essential Functions:

  • Must be able to cover an overnight shift primarily covering the hours of 10 pm – 8 am.

  • Schedule service requests in compliance with warranty, contractual, or time and material compliance while meeting customer deadlines.

  • Manage service requests from internal and external customers with emphasis on error free management and same day order entry.

  • Expedite orders to ensure customer expectations are met and/or exceeded.

  • Proactively communicates with both internal and external customers regarding order verification, order status, pricing and shipment information.

  • Work directly with interfacing departments to ensure order fulfillment.

  • Effectively implement processes designed to deliver world class customer service.

Qualifications

Basic Qualifications:

  • Bachelor's Degree from an accredited institution required.

  • Minimum of 1 year of previous experience in a customer-facing role is required.

  • Must live within a 50 mile radius of the work location. No relocation benefit is provided.

  • Must be legally authorized to work in the United States without company sponsorship.

Preferred Qualifications:

  • Strong computer skills including Microsoft Office, Word, Excel and Outlook.

  • Previous experience with Oracle and/or SAP

Position Criteria:

  • Candidate must be available and willing to work a rotational weekend (Saturday & Sunday) and holiday schedule.

  • Strong customer focus & commitment to providing world class customer support

  • Ability to thrive in a team environment

  • Strong organizational skills and attention to detail

  • Strong sense of urgency and ability to work effectively under deadlines in a fast-paced environment

  • Strong communication (verbal and written) and interpersonal skills

  • Ability to work independently with little direct supervision

  • Ability to adapt to change

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.

Job: Sales

Region: North America – US/Puerto Rico

Organization: ESSG PQD FSCS Field Service Customer Support

Job Level: Entry Level

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time