Eaton Corporation Senior Analyst - Siebel in Pune, India

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

Eaton India Information Technology Center (EITC) is focused on the key objective of creating value for Eaton’s Enterprise IT needs and contributes to key strategic objectives by leveraging the talent base in global and regional initiatives that improve Eaton’s competitive advantage, standardization and drive cost out. EITC provides an environment and opportunity to accelerate individual careers in a challenging environment that provides exposure to a world class Information Technology footprint. Employees at EITC are currently part of a globally diverse team of IT professionals who own and deliver solutions to our internal and external customers through capabilities in areas such as ERP, Engineering, Customer Facing Solutions, Business Intelligence, Architecture, Integration, Infrastructure, QA, Application development, Project Management, Security and Compliance etc.

At EITC, we are currently looking for experienced IT professionals to join ADQS Oracle Development team as a Solution cum technical Architect for Siebel. For more information, visit www.eaton.com

ADQS – Oracle development (Application Development Quality and Support) is an integral part of the global IT organization with a charter to conceive, deliver and sustain solutions that enhance top line growth and earnings. To support this objective the ADQS Oracle Siebel Development leverages tools such as Siebel Customer Relationship Management (CRM), Oracle Configurator, mobile applications, portals etc.

We work across both Industrial and Electrical sectors and the key areas of focus are:

• Increase of Sales Effectiveness for Sales Team - Provide our sales organizations, and channel partners with tools & applications to perform their work more efficiently

• Develop a common strategy that supports multiple and localized go-to market product, service, and segment models using a shared customer-facing infrastructure for pricing, quoting, capture and release of orders that are orchestrated across our strategic ERP systems

• Better Understanding of our Customer’s - Provide transparency to our customers by enhancing customer self-service applications which make it easier to do business with Eaton

• Enhanced Customer Touch Points- Introduce and enhance mobile applications as an additional way to reach and capture customers

Job Description:

  • The Senior Analyst(Solution Design) will be responsible for the technical strategy, architectural definition, solution and direction for Enterprise Siebel platform, UX CX and upcoming CRM technologies. This technical leader will mentor and leverage resources in the definition of technical process to administer and operate a multi-tenant Enterprise CRM platform. This resource will use their extensive Siebel, CRM(other than Siebel), Integration, Data migrations knowledge to direct the architectural and operational utilization of this Enterprise delivery platform. The individual will plan major platform enhancements through collaboration with technical delivery partners. This person will also consult to release management teams applying technical governance propelling quality project deliverables. This person will establish process for coordinating change through the Enterprise (Siebel) change management process.

  • Understand key priorities and strategic initiatives of the front end team (both function/operations) in order to identify the appropriate use of Siebel technology to meet the strategic objectives, align opportunities/ projects across the operations.

Passion to exceed customer expectations.

Experience in partnering and working cross functional with different applications and infrastructure teams to gather information and driving end-to-end technology solutions.

Ability to work within a virtual team environment, while managing multiple milestones and activities.

Continuously Improve quality and diminish risks through implementing processes and standardization.

Mitigate development costs by effectively creating requirements and specifications for use by off-shore resources.

ESSENTIAL FUNCTIONS:

  • Communications Ability :

  • Communicates effectively with both technical and business personnel to gather requirements, communicate expectations, identify solutions, and create action plans.

  • Able to work with global teams and with other related teams effectively.

  • Analysis:

  • Demonstrates working knowledge of Siebel technical solutions and technology. Ability to decide from multiple alternatives and presents pros and cons.

  • Design:

  • Translates business, customer, and supplier requirements into physical, logical and technical representations, allowing customers to understand how the proposed design will function to meet their needs in the Siebel solution suite.

  • Construction:

  • Demonstrates proficiency in Siebel platform/tools. Produces design deliverables that are of consistently good quality and operate as expected.

  • Ensures high Quality delivery through designs and Reviews

  • Highly Proficient in Siebel development (Configuration , Scripting , Workflows), Open UI, CTI, BIP Reports, DBs, Assignment Manager, Workflow Policies, Testing and CTI.

  • Highly proficient in Solution Design, Middleware technology.

  • Designs, enables development and supports Siebel solutions.

  • Siebel Experience includes 2-3 full lifecycle implementation of the technical components of a Siebel solution.

Skills include requirements definition, Siebel application design and prototyping, Siebel development(Configuration, Scripting , Workflows), Open UI, CTI, BIP Reports, DBs, Testing, CTI, EIM, Siebel GUI tools, EAI, oracle/SQL database

  • Production Support & Customer Service:

As required, recognizes recurring production problems and suggests containment and permanent long term corrective actions. Provides timely, responsive support and service to internal and external customers so that the IT / business relationship is viewed positively.

Provides Executive summary to stakeholders.

Ability to troubleshoot complicated problems across technologies.

  • Other:

Able to Mentor junior team members, and guide third party development resources. Creates process designs that meet business requirements and that are easily executed within the Siebel framework.

Qualifications

Must have skills: -

Requires a 4-year college degree in Computer Science or a related field.

Requires 8-12 years hands on experience in design and development with the Siebel application 15 or above, Siebel Tools, Open UI and hands on experience in reviewing functional design, business process documents, detail requirements, test cases, testing, and production support cross functional applications and infrastructure teams and implementing solutions. Able to Setup processes to enable these.

Should have 2-4 years’ experience in Solution Design with ability to be responsible for the technical strategy, architectural definition, solution and direction for an Enterprise Siebel platform. Ability to mentor and leverage Siebel resources in the definition of technical process to administer and operate a multi-tenant Enterprise Oracle Siebel platform. Ability to plan major platform enhancements through collaboration with technical delivery partners.

Must have the aptitude to Understand key priorities and strategic initiatives of front end teams (both function/operations) in order to identify the appropriate use of Siebel technology to meet the strategic objectives, align opportunities/ projects across the operations.

Must have a strong focus on UX/CX including Styling, jquery, CSS and Bootstrap.

Ability to work collaboratively across multiple teams both internal and External

Good knowledge on all Software development Life cycle processes including waterfall, agile etc. Must have strong knowledge of Configuration Management,

Knowledge on designing and Delivering Integrations using webservices, Queues, REST, Synch-Asynch and across varied middleware and third party systems.

Strong focus on communication and customer / IT alignment.

Ability to define processes and design technology based solutions.

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.

Job: Information Technology

Region: Asia Pacific

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.