Eaton Corporation Business Analyst -CRM in Pune, India

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

Sales and Marketing Center (SMC) partners with multiple Eaton businesses across different geographies to deliver incremental value and drive growth by providing best in class solutions and practices through its five integral CoEs - Sales Analytics & Market Research [SAMR], Creative CoE, Customer Services [CS], Master Data Management [MDM] and Pricing CoE. SMC provides diverse opportunities and platform to accelerate individual careers in a challenging environment through exposure to different global and regional sales and marketing initiatives. SMC fosters an inclusive environment by reinforcing behaviors that recognize, value and leverage talent capabilities which helps to drive innovation & contribute to Eaton’s business growth.

Essential Function:

  • Develop, deploy and communicate long term strategic plans for data management and associated robust IT solutions and on-going data integrity support infrastructure. Develop and deploy data management strategies that supports the global reliability, warranty and financial processes related to strategic planning, profit planning, quality and reliability reporting and metrics

  • Monitor all interfaces to ensure successful data migration to appropriate business system application(s). Collaborates with IT and business to develop, deploy strategies/new functionalities and monitor effective utilization of solution

  • Assist in transferring system/application knowledge across the Warranty and Reliability teams (globally). Assess training needs and coordinate user training for CRM and BI tools(New Hire, Refresh, Update material, Train the Trainer, etc)

Along with other applications that migrate data to the data warehouse (DW) environment across the global landscape

  • Assist team members in support of ad-hoc requests for warranty-related information from external and/or internal customers utilizing business intelligence tools and creating reports if necessary. Coordinate the organization of report repository for ease of user retrieval and reference

  • Collaborates with Warranty Claims Management team to deploy effective strategies to drive improved claim quality accuracy through defined audits strategies and processes

  • Admin Siebel Products/CRM applications and data, ATA Codes and Failure Mode data and Own EIM templates. First point of contact to business users for issues pertaining to the CRM application, including communication and management of change.

  • Develop maintain and manage Warranty/Reliability landing zone including the definition and deployment of metrics identified by the Leadership. Responsible for the data validation and report accuracy

  • Interact with multiple levels of the organization, Quality, Reliability, Engineering, IT, Finance and Technical Service to achieve department goals and objectives

  • Lead new project/ enhancement implementation in Siebel CRM-C360 for VG Warranty. Drive initiatives to reduce complexity standardize processes and improve efficiency of CRM.

  • Co-ordinate Monthly and Quarterly Migrations for new release of changes in Application.

  • Perform and coordinate Testing (Regression and User acceptance Testing)

Qualifications

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

Sales and Marketing Center (SMC) partners with multiple Eaton businesses across different geographies to deliver incremental value and drive growth by providing best in class solutions and practices through its five integral CoEs - Sales Analytics & Market Research [SAMR], Creative CoE, Customer Services [CS], Master Data Management [MDM] and Pricing CoE. SMC provides diverse opportunities and platform to accelerate individual careers in a challenging environment through exposure to different global and regional sales and marketing initiatives. SMC fosters an inclusive environment by reinforcing behaviors that recognize, value and leverage talent capabilities which helps to drive innovation & contribute to Eaton’s business growth.

Specialized Knowledge:

  • B-Tech/BE any stream, MBA preferred.

  • Business process understanding, warranty process understanding will be preferred

  • Minimum 4-6 years of relevant experience in CRM implementations and Support activities

  • Functional knowledge of reporting tools like OBIEE.

  • Proficiency MS-Office, including Excel, PowerPoint, and Word

  • Ability to work collaboratively.

  • Excellent written and Verbal communications skills.

  • Thorough understanding of business processes & systems

  • Ability to drive results through others.

  • Reasoning ability and learning agility

  • Ability to develop relationships and communicate cross-functionally

  • Must be able to solve problem independently and make decisions

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.

Job: Marketing

Region: Asia Pacific

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time