Eaton Corporation Manager Customer Quality in Pimpri Pune, India
Will be the key point of contact for customer handling related to Quality issues. Will be responsible for understanding the problem statement clearly and then channeling the complaints to the right individuals/teams for resolution.
Responsible for discussing containment, corrective and preventive actions with the internal and external customer. Interact with Eaton source plants to resolve customer complaints related with imported products. Manage key customer scorecard.
Responsible for utilizing systematic processes like 8D/A3 and guide teams in utilizing effectively
The individual will work as part of problem solving teams as a voice of the customer and will participate in the problem solving to minimize recurrence.
Will lead/participate in the QOS process to systematically reduce customer complaints and increase customer satisfaction. Will play a leadership role in customer complaint related metrics.
The individual will maintain close ties with regional managers to understand issues at the customer and act proactively to gain customer confidence.
Work closely with the manufacturing team to ensure that the systems are well deployed and yielding necessary results
Responsible for reducing Warranty costs
Leading all customer audits and ensuring closure of all action items in time.
Quality function deployment in New projects.
Strong background in structured problem solving, PFMEA’s, APQP, Control Plan, PPAP, MSA, Gage R&R, Process Capability.
Team player. Ability to get things done through teams effectively. Ability to forge strong relationships at all levels of the organization.
Supplier / Customer interaction in a highly demanding environment.
Eaton leadership competencies.
Knowledge of hydraulics
Diploma / Degree Mechanical Engg. With >14 years of experience in Quality function.
Six sigma greenbelt + Knowledge about 8D Process or similar problem solving techniques
Thorough understanding of Drawings, measurement techniques.
Experience of handling quality equipment like CMM, Perthometer, Form Tester and gauge designing
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: Asia Pacific
Organization: HYD Hydraulics Group
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time