Eaton Corporation Technical Support Coordinator in Peachtree City, Georgia
Eaton’s Lighting Division has an opening for Technical Support Coordinator. The position will be based in our Peachtree City, GA facility.
The Technical Support Coordinator is responsible for reconciling closeout paperwork and financial transactions for connected lighting system commissioning activity by Eaton, sales rep, and contractor technicians.
Review start-up closeout paperwork to verify project completion.
Log and communicate job completion for financial revenue recognition.
Manage Sales Agent commissions compensation for start-up services.
Verify and process third party contractor invoices for payment.
Provide monthly revenue forecast based on scheduling capacity and order backlog.
Drive continuous improvement activity in financial recognition and scheduling processes.
Serve as back-up resource for services scheduling function.
Create monthly operational reports tracking utilization and capacity metrics.
Lead defining and deployment of internal system enhancements needed for productivity improvements.
Bachelor’s Degree from an accredited institution.
Minimum of 3 years of experience in a customer services or sales support function.
Must be legally authorized to work in the United States without company sponsorship.
Relocation assistance is not available for this position. Only candidates within a 50 miles radius of Peachtree City will be considered.
Minimum of 1 year of experience working with lighting and lighting control systems.
Prior experience managing financial transaction execution (forecasting, invoicing, and revenue recognition).
Working knowledge of SAP order management.
Prior operations experience managing capacity and backlog.
Scheduling and budget management experience a plus.
Proficient knowledge of Windows Operating Systems and Microsoft Office.
Strong interpersonal skills with the ability to effectively interact with customers via the phone, e-mail and other written and verbal communication mediums.
Strong work ethic, flexibility, and a desire to actively contribute to the group’s success.
Ability to work on multiple tasks, remain focused and reach a resolution.
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: North America – US/Puerto Rico
Organization: EPG LD Lighting Division
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No