External Job
Title Technical Support Engineer
Business Function Marketing and Sales
Employee category Regular
AutoReqId 46964BR
Division Electrical Sector
Travel Required No Travel
Job Description The primary function of this role is to support Eaton Brands with technical support by telephone and email to all Customers linked to the UK & Ireland Country Sales Organisation.
Will be receiving a very large number of incoming telephone calls on a day-to-day basis which must be handled proficiently.
The essential functions of the role include:
- Ensure telephone technical customer service is provided for the Technical Services Dept for customers within UK and Ireland
- Provide a first time resolve service to technical service queries covering all Eaton Electric UK products
- Log relevant queries within the CQM system
- Liaise with QA and issue any relevant Technical Reports
- Support and train Customer Support function in Technical Telecom response
- Attend Site visits to resolve and recommend a Technical Services Solution or action
- Work closely with the Product Line Teams to maintain up to date knowledge of all existing and new product developments
- Ensure an out of hours” rotational shift coverage is supported to assist customers at expanded hours
- Explore and Recommend improvements to the Technical Services function
- Work as a team, along with colleague in Birmingham and Slough to ensure adequate telephone cover is available at all times.
Basic Qualifications (Including Educational Requirements) The incumbent must have extensive electrical knowledge within a respective field. Preferably holding a recognized Electrical Qualification.
A Can do” attitude is paramount with Customer Service experience required.
Relocation benefit provided? No
Region Europe, Middle East, Africa
Country United Kingdom
City Manchester
Index Monitor
