Eaton Corporation Customer Support Representative (CSR) in Guangdong Sheng, China
Communicate to customer on routine basis to understand customer needs
Receive customer orders and verify PN, price etc., and accurately key in order in SAP system timely
Confirm promise date to customers per written confirmation from contact person of related plants, keep tracking order status change with plant and customer, provide feedback immediately if any major change
Coordinate with customer & related plants for shipment arrangement and send shipping docs to customers timely
Support all requirements from customers, especially on urgent request.
Request customer to provide rolling forecast, complete forecast analysis and then load it to SAP system before due time
Complete various report required for business, especially for weekly and monthly order report & sales report etc.
Quote for new product.
Complete other jobs or tasks assigned by supervisor/manager as needed
Qualifications* Bachelor Degree or equivalent in Sales Support, Customer Service, Supply Chain Management / International Trade or related areas.
2 + years’ experience in Sales support, Customer Service, Supply Chain / Logistics field.
Excellent written & verbal communication and interpersonal skills, able to communicate effectively and patient during business-to-business transactions.
Computer skills specifically in Microsoft Office and literacy with the Internet, and better prefer if have SAP (or equivalent ERP) experience.
Process oriented and can work independently.
A good team player with excellent organization and coordination skills.
Must be a self-motivated person with the ability to handle multiple tasks simultaneously
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: Asia Pacific
Organization: PQD Power Quality Division APAC
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No