Eaton Corporation Field Service Support Analyst - Finnish speaker in Budapest, Hungary
Eaton's Electrical sector has an opening for:
Field Service Support Analyst - Finnish speaker
You will be responsible for interacting with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to internal and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns. Resolves problems by applying established policies, procedures and tactics.
Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times
Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
Constant copperation with sales, service and PQ product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes
Instigate regular meetings with field service and sales in order to establish and verify the status of customer contracting process
Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer
Able to detect and escalate problem or error with data that he/she is responsible for
Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
Strong English and Finnish capabilities
Minimum 2 years of customer service experience
Microsoft Office skills (Word, Excel, Outlook, PowerPoint, Internet Explorer)
Excellent Communication and Interpersonal Skills (Written and Verbal)
Good analytical skills to manage databases of customer data with high reliability
Proficient in creative problem solving, conflict resolution, and managing priorities
Teamwork, networking and continuous learning skills
Adapting and driving change and process improvements
Exceptional organizational and computer skills required to manage and organize high volume and diverse transactions
What Eaton offers:
Permanent contract in fast growing global company
Great promotional opportunities – Eaton encourages internal promotion, whenever possible
Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
Applicants to this vacancy will be subject to ability testing, as part of the recruitment process.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: ES EMEA Region
Job Level: Entry Level
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.