Eaton Corporation Field Service Support Analyst - Dutch speaker in Budapest, Hungary

Eaton's Electrical sector has an opening for:

Field Service Support Analyst - Dutch speaker

You will be responsible for interacting with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to internal and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures and tactics.

Essential Functions:

  • Maintain post sales data bases, do search and create reports

  • Provide back office support to Field Sales Representatives

  • Maintain positive customer relationships

  • Drive customer loyalty through increased productivity, improved value and through a high performance culture

  • Able to provide both in country and cross border support as needed

  • Adapting change and process improvements

  • Be the point of reference for customers for all types of commercial requests: solve complex, high impact problems

Qualifications

Qualifications:

  • 1-2 years of experience in Customer Service, Sales Support or Back Office related field

  • Fluency in Dutch and English (B2+ level or higher)

  • Excellent communication and interpersonal skills (written and verbal)

  • Drive for results and collaborative style

  • Teamwork, networking and continuous learning skills

  • Good organizational and computer (MS Office, Excel) skills

  • Higher education

What Eaton offers:

  • Permanent contract in fast growing global company

  • Great promotional opportunities – Eaton encourages internal promotion, whenever possible

  • Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.

Job: Sales

Region: Europe, Middle East, Africa

Organization: ES EMEA Region

Job Level: Entry Level

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: No