Eaton Corporation Credit Team Leader in Budapest, Hungary
This is a Team Leader role which is responsible for managing a large receivables portfolio, building customer relationships and drive improvement of the KPI’s relating to the EMEA credit function. The position is located within the Budapest site and will be responsible for Electrical and Industrial business units across EMEA.
The primary function of the position is to ensure cash flow is maximized, work with business partners to improve cash cycles and manage the day to day running of the collections team to ensure the Eaton cash metrics are met and exceeded.
The role requires motivation for and preferably experience of people management, excellent communication and a strong customer focus to ensure effective delivery of the key strategic goals of reducing the overall Past due balances for the Divisions.
Effectively manage the collections process within the team ensuring KPI’s are achieved and exceeded
Maximize Past Due through deploying an effective strategy in line with the key stakeholders to tackle aged debt. Drive improvement in DSO numbers for the Divisions in line with the aged debt reduction.
Improve data integrity and provide improved analytics to support key stakeholders and customer’s needs.
Ensure data quality and integrity of all collections reporting meets the Eaton requirements.
Support the deployment of best practice solutions identified via the order to cash cycle.
Ensure resources within the team are deployed effectively managing customer/stakeholder expectations, and allows the effective delivery of Eaton goals, targets and a strong customer focus.
Ensure there is a robust claims management process deployed within the team to accurately identify and categorise customers claims quickly and effectively.
Build and deploy an E2E claims resolution process in conjunction with the key stakeholders to improve the cycle time of resolution.
Performance management and assessment including objectives setting aligned to strategy; performance reviews; employee involvement, development, coaching, counseling & mentoring; lead, manage & review performance against targets; reward & recognition
Build and deploy a robust collections strategy which ensure full coverage of all portfolio’s is achieved with multiple customer touch points and follow up actions in place monthly.
Support the BOC of the organisation through building a database of current skill sets, identifying skills gaps and developing the teams capabilities where required.
Experience supervising and motivating large teams to exceed goals
Experience supervising a credit team in a Global environment
Proven track record of improving collections, past dues and DSO
Ability to analyse and assess credit risk
Proven ability to research complex activities and problem solve
Ability to provide accurate, on time data and proven experience in ability to influence recipients in relation to content within tight deadlines
Strong customer service and business partnering ethos
Effective communication, evaluation and problem solving skills
Proven track record delivering process improvement initiatives
Proven track record in managing, communicating and escalating issues
Previous experience of Oracle and other ERP systems preferred
Strong cross/multi-cultural background and experience; sensitive to cultural differences
Comfort when dealing with senior management
Experience of people management and development
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: Corporate Sector
Job Level: Team Leader/Supervisor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.