Eaton Corporation Manager Product Support (m/w) in Bonn, Germany
Eaton's Electrical Sector has an opening for a:
Manager Product Support (m/w)- 039076
Location: Bonn ,Germany
Managing responsibilities within the assigned team of Product Support , develop and continuously improve organizational capabilities of the team by applying the Eaton competency model
Lead the team with a main focus on responding to support requests for all ICPD product lines.
Improve the call management system and the processes
Improve the case tracking system and problem solution process
Gather and share innovation and technology requests with product lines as well as Engineering organization utilizing them for new product development
Implement needed measures in the Product Support Team to be in an active position
Enhance expertise in applications and solutions with the support organization and by arranging regular trainings
Control costs within the budget and increase department efficiency
Bachelor or Master degree in electrical engineering / electronics / mechatronics
No less than 5 years of work-experience in Electric/Electronic sector in the industrial field
Excellent technical knowledge and understanding of the ICPD products as well as architecture aspects (Automation/Codesys, HMI, electromechanical and electronic motor control, network topologies)
No less than 2 years leadership experience in matrix organizations
Business Acumen (familiarity with P&L, cost estimation, pricing and commercial terms, etc) Experience in collaboration with distributetd („virtual“) teams at different international locations
Problem solving skills
Proven ability to learn the big product portfolio range across Eaton
Fluently English (oral and written), additional language preferred (German)
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: Europe, Middle East, Africa
Job Level: Team Leader/Supervisor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.