Eaton Corporation Power Quality Account Engineer in Arden, North Carolina
Eaton located in Asheville, NC has an opening for a Power Quality Account Engineer.
The Power Quality Account Engineer provides pre-sale technical and application support, quotation, and product selection assistance for customers, end users, field sales, distributors, and resellers on designated Power Quality Uninterruptible Power Supplies (UPS) and related products. The Account Engineer delivers exceptional service as the main point of customer contact through a positive attitude, high availability, accuracy, and responsiveness. They also partner with field sales to support and influence designated sales goals.
Providing efficient and accurate pre-sale technical support by evaluating customer needs and recommending solutions
Analyzing customer power systems and load requirements to select appropriate units for customer applications
Developing and maintaining customer relationships through excellent customer service skills
Interpreting customer specifications, drawings and schematics to provide quotes and solutions
Cross referencing competitive product
Being available and managing daily phone and email activity to provide solutions for internal and external customers
Communicating sales leads to field sales organization and product line
Managing and administering pricing programs such as deal registrations and special discounts
Providing quotations per customer requirements according to channel pricing structures
Being a single point of customer contact, owning and helping resolve post-shipment issues as appropriate
Traveling to customer or company events and locations to represent organization, train on products and processes, and participate in sales events.
Previewing and providing feedback on product literature developed by product line
Proactively communicating customer needs to the product lines and making recommendations for product enhancements and future offerings
Communicating regularly with the field sales organization to share and influence business intelligence
Enhancing team performance through goals centered around driving productivity improvements, increasing value, customer loyalty, and a high performance culture.
Establishing, implementing, documenting, and continuously improving business processes
Bachelor’s degree from an accredited institution is required
Minimum 1 year of professional experience in sales, customer support, marketing, or engineering is required
Must be legally authorized to work in the United State without company sponsorship
Ability to Understanding of Basic Electricity
Ability to demonstrate familiarity with single and three-phase power generation and distribution
Ability to demonstrate knowledge of Electrical Standards (NEC, UL, NEMA, IEC, CE, CSA, etc.)
Ability to interpret customer specifications and drawings (electrical and mechanical)
Ability to demonstrate comprehensive knowledge of Eaton’s and competitive products (including legacy units)
Ability to demonstrate familiarity with Uninterruptable Power Supplies product application
Ability to demonstrate customer focus mindset
Ability to effectively interface and communicate with customers, sales, internal and external stakeholders to both verbally and in writing
Ability to demonstrate technical learning and can learn new skills, knowledge, industry, product or technical knowledge
Ability to operate and form relationships internally in a matrixed structure
Ability to be agile, adapt to and drive change and process improvements
Ability to demonstrate Market/Industry and Competitive Knowledge
Ability to train, mentor, and develop other employees
Bachelor’s degree in Engineering, or an electrical focus is preferred
1 year customer service experience is preferred
1 year industry experience is preferred
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: North America – US/Puerto Rico
Organization: ESSG PQD DPQ Distributed Power Quality
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time